BALANGA WATER DISTRICT
CITIZENS CHARTER
2026 (1ST Edition)
I. Mandate:
The Balanga Water District is mandated under PD 198 or the “Provincial Water Utilities Act of 1973”, known and referred to as the “Local Water District Law.”
II. Vision:
By 2030, the Balanga Water District aims to be a leading water utility recognized for our commitment to innovation and sustainability. We will provide all residents of Balanga City and nearby towns with access to potable water and comply with the Supreme Court Mandamus in the Clean-up of Manila Bay through the effective implementation of our septage management program, promoting a healthier and cleaner environment for future generations.
III. Mission:
To provide potable water and implement an environmentally compliant septage management program, made affordable through efficient operations and excellent service, ensuring the health and well-being of the residents of Balanga City and nearby towns.
IV. Service Pledge:
We, the officials and employees of the Balanga Water District commit ourselves to provide potable and adequate water supply and waste water treatment facilities to every resident of the community at the least possible cost.
LIST OF SERVICES
Commercial Department
External Services
- Application for New Water Service Connection
- Application for Senior Citizen Discount
- Payment for New Water Service Connection
- Request Procedure
- Reconnection Procedure
- Request for Disconnection Procedure
- Office Collection Procedure
- Customer Satisfaction Survey Procedure
- Handling of Customer Procedure
- Refund of Payment
- Granting of Promissory Note
- Water Meter Accuracy Testing
- Water Meter Replacement Procedure
- Report on Illegal Water Connection Procedure
Internal Services
Administrative and Human Resource Department
Internal Services
Finance Department
Internal Services
- Payment of Cash Advance to Bonded Officials & Employee
- Payment of Job Order Employees
- Payment of Monetization of Leave Credits
- Reimbursement of expenses of officers and employees
- Replenishment of Petty Cash Fund
External Services
- Payment of goods to suppliers below P200,000
- Payment of goods to suppliers above P200,000
- Payment of refund of water bill/materials to concessionaires
- Payment of services to suppliers below P200,000
- Payment of services to suppliers above P200,000
- Payment of incentive (Illegal connection)
Water Resources Division
Internal Services
- Collection and Delivery of Water Samples for Monthly Bacteriological Analysis
- Collection and Delivery of Water Samples for Annual Physical-Chemical Analysis
- Water Quality Analysis – Chlorine Residual Monitoring, Water Chlorination and System Flushing
- Water System Monitoring – Pressure, Flowmeter, Electrical Data and Power Consumption
- Pumping Station Maintenance – Pull-out and Replacement of Submersible Pump and Motor
- Pumping Station Maintenance – Repair or Replacement of Other Electrical Equipment (VFD, Chlorinator, Control Box, and other Related Components)
External Services
- Water Supply Inspection and Customer Assistance
Construction and Maintenance Division
Internal Services
- Design and Development
- Implementation of Infrastructure Projects
External Services
- Inspection of New Connection
- Installation of New Service Connectio
- Mainline / Service Line Leaks Repair
- Water Accuracy Testing
- Meter Replacement
- Meter Relocation
- Turnover of Water Supply System
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LIST OF OFFICES |
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| Office | Address | Contact Information |
| Balanga Water District | EGSA, Tuyo, Balanga, City, Bataan | 0919-087-0348 |