BALANGA WATER DISTRICT
CITIZENS CHARTER
2022 (2nd Edition)
I. Mandate:
The Balanga Water District is mandated under PD 198 or the “Provincial Water Utilities Act of 1973”, known and referred to as the “Local Water District Law.”
II. Vision:
By 2025, the BLWD aims to provide potable water and environmentally compliant waste water collection, treatment and disposal facilities available to the residents of Balanga City and nearby Municipalities.
III. Mission:
We provide potable water, and environmentally compliant waste water treatment facilities made affordable through efficient operation and excellent service.
IV. Service Pledge:
We, the officials and employees of the Balanga Water District commit ourselves to provide potable and adequate water supply and waste water treatment facilities to every resident of the community at the least possible cost.
LIST OF SERVICES
Commercial Department
External Services
- Inquiry Procedure – New Connection
- Inquiry Procedure – Senior Citizen Discount
- Request Procedure – New Connection
- Request Procedure – Change Name
- Request Procedure – Reconnection
- Request Procedure – Disconnection
- Office Collection Procedure
- Customer Satisfaction Survey Procedure
- Handling of Customer Request / Complaint Procedure
- Refund of Payment
Internal Services
Administrative and Human Resource Department
Internal Services
- Bidding
- Procurement (Merchandise)
- Procurement (Office Supplies)
- Issuance of Material & Office Supplies
- Receipt of Deliveries of Inventory
- Database Backup
- Preventive Maintenance for Moving and Non-Moving Equipment
- Software and Files Control
- Risk Assessment Procedure
- Building and Grounds Maintenance
- Software Development
- Update Changes of Citizens Charter in BLWD Website
- Disinfection of Admin Building
- Monitoring on Semi-Expendables Tools and Equipment
- Building and Grounds Maintenance (Inspection and Monitoring)
- Records Control Procedure
- Recruitment
- Training
- Promotion
- Reclassification/Re-categorization of Position
- Availment of Leave Procedure
- Leave Credits Monetization
- Service Records
- Terminal Leave
- Certificate of Employment
Finance Department
Internal Services
- Payment of goods to suppliers below P50,000
- Payment of goods to suppliers above P50,000
- Payment of services to suppliers below P50,000
- Payment of services to suppliers above P50,000
- Payment of bonuses & other benefits & refund of loans of regular and casual employees thru ATM
- Payment of payroll of regular and casual employees thru ATM
- Payment of Job Order Employees
- Payment of refund of water bill/materials above P1,000 to concessionaire
- Payment of refund of water bill/materials below P1,000 to concessionaire
- Reimbursement of expenses of officers and employees below P1,000
- Reimbursement of expenses of officers and employees above P1,000
- Payment of Cash Advance to Bonded Officials & Employees
- Payment of BOD’s per diem & Miscellaneous Expenses
- Replenishment of Petty Cash Fund
- Payment of Long-Term Loans
- Online payment of remittances on Pag-Ibig and Philhealth
- Online payment of remittances on BIR
- Payment of other Government Remittances
Water Resources Division
Internal Services
Construction and Maintenance Division
Internal Services
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LIST OF OFFICES |
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| Office | Address | Contact Information |
| Balanga Water District | EGSA, Tuyo, Balanga, City, Bataan | 09361586691 |