Citizen’s Charter
Types of Frontline Services |
Fees |
Forms |
Duration of Activity |
Person In Charge |
|---|---|---|---|---|
| I. New Connection | Php 2,000.00 + materials | Application Form | 2 hours and 26 minutes | Utilities/Customer Service Assistant C or D |
| II. Reconnection | Php 100.00 | 15 minutes | Utilities/Customer Service Assistant C or D | |
| III. Voluntary Disconnection of Meter | None | Disconnection Order | 15 minutes | Maintenance Man |
|
IV. Payment of Water Bill a.) Accept payment and issue Offical Receipt(OR) (Verify the name of the Concessionaire in the computer to look at the exact amount to be paid) |
Amount in the Water Bill or Partial Amount | None | 5 minutes | Utilities/Customer Service Assistant C or D |
| b.) Non-water bill (bill of materials etc.) | Amount in the application form | None | 5 minutes | Utilities/Customer Service Assistant C or D |
|
V. Request of Service Line/Mainline 1.) Leaks a. Service Line/Main Line b. Meter Leak (Above the Ground) c. Meter Leak (Below the Ground) |
Variable | Maintenance Order |
2 days and 45 minutes 65 minutes 4 hours and 35 minutes |
Maintenance Man |
| 2.) Low Pressure | Variable | Maintenance Order | 2 days and 5 minutes | Production Staff |
| 3.) High Consumption | Variable | Maintenance Order | 35 minutes | Production Staff |
Availability of Service: Monday – Friday (8:00AM to 5:00PM) No Noon Break.
Who may avail of the service: All concessionaire within the service area of Balanga Water District, Balanga City, Bataan.
What are the requirements: Barangay permit (if road crossing / road excavation, others) if necessary Water Bill of nearest neighbor with active connections Sketch of Location / Community Tax Certificate / Identification Card.
Duration: 2hrs and 26 minutes (excluding installation of new connection).
New Water Service Connection
|
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Steps |
Applicant/Client |
Service Provider/Activities |
Duration of Activity |
Person In Charge |
Fees/Requirements |
Forms |
| 1 | Submit filled-up Application Form and complete requirements | Check all information of the applicant including the sketch going to the residence / location. | 3 minutes | Utilities/Customer Service Assistant C or D | None | Application Form |
| 2 | Pay the application fee | Accept payment and issue Official Receipt. | 5 minutes | Utilities/Customer Service Assistant C or D | Application fee Php50.00 | None |
| Forward the application form to the Maintenance Department and schedule the conduct of inspection. | 3 minutes | Water / Sewage Maintenance Man C or D | None | None | ||
| Inspection, preparation of bill of materials and computation of cost. | A day after the application (2 hours and 3 minutes) | Water / Sewage Maintenance Man C or D | None | None | ||
| 3 | Pay bill of materials and other charges | Accept payment and issue Official Receipt | 5 minutes | Utilities/Customer Service Assistant C or D |
Service Fee Php 400.00 Meter Maintenance Fee Php 1,000.00 Tapping Fee Php 550.00 + materials |
None |
| 4 | Sign Contract |
a.) Explain terms and condition of the contract. b.) Prepare Maintenance Order for metering. |
7 minutes | Utilities/Customer Service Assistant C or D | None | None |
| END OF TRANSACTION (TOTAL = 2 hours and 26 minutes) | ||||||
Availability of Service: Monday – Friday (8:00AM to 5:00PM) No Noon Break.
Who may avail of the service: 1.) All concessionaire from our the service area
2.) All Concessionaires with service connection under BLWD.
What are the requirements: 1.) Original Oficial Receipt / Collector Receipt and Full Payment of Water Bill.
2.) Reconnection Fee of Php 100.00
Duration: 15 minutes
Steps |
Applicant / Client |
Service Provider / Activities |
Duration of Activity |
Person In Charge |
Fees / Requirements |
Forms |
| 1 | Request for reconnection at the public Assistance and Complaints Desk (PACD). | Verify for outstanding balances. | 5 minutes | Utilities/Customer Service Assistant C or D | None | None |
| 2 | Pay outstanding balances and reconnection fee. | Accept payment and issue Official Receipt (OR). | 5 minutes | Utilities/Customer Service Assistant C or D | Php 100.00 + outstanding balance (if any) | None |
| 3 | Present Official Receipt (OR) to public Assistance and Complaints Desk (PACD). |
a.) Prepare Maintenance Order for reconnection.
|
5 minutes | Utilities/Customer Service Assistant C or D | None | None |
| END OF TRANSACTION (15 minutes) | ||||||
Schedule of Availability of Service: Monday – Friday (8:00AM to 5:00PM) No Noon Break. Saturday 8:00AM – 12:00NN
Who may avail of the service: Active / Regular Concessionaires
What are the requirements: Water Bill Receipt
Duration: 15 minutes
How to avail of the Service
VOLUNTARY DISCONNECTION OF METER
STEPS |
Applicant Client |
Service Provider / Activities |
Duration of Activity |
Person In Charge |
Fees |
Forms |
| 1 | Present Water Bill Receipt | Check the water bill outstanding balance | 5 minutes | Utilities/Customer Service Asst. C | None | Disconnection Order |
| 2 | Pay the Water Bill(outstanding balance) |
Accept Payment and Issue O.R.
Prepare Maintenance Order |
10 minutes |
Utilities/Customer Service Asst. C Utilities/Customer Service Asst. D |
None | None |
| END OF TRANSACTION (Total = 15 minutes) | ||||||
Schedule of Availability of Service: Monday – Friday (8:00AM to 5:00PM) No Noon Break.
Saturday (8:00AM – 12:00NN)
Who may avail of the service: Concessionaires of Balanga Water District
What are the requirements: 1.) Water Bill
2.) Client with no Water Bill (request the office collector to search his/her name on the computer in order to know the amount to be paid ).
Duration: 5 minutes per concessionaire
How to avail the service:
STEPS |
Applicant / Client |
Service Provider/Activities |
Duration of Activity |
Person In Charge |
Fees / Requirements |
Forms |
| 1 | Present Water Bill(If no Water Bill, inform the office collector your name or account number) | Accept payment and issue Official Receipt(OR) (Verify the name of the concessionaire in the computer to look at the exact amount to be paid) | 5 minutes | Utilities/Customer Service Assistant C or D | Amount in the Water Bill or partial Payment | None |
| END OF TRANSACTION (5 minutes) | ||||||
Payment of Office Collection (Non-Water Bill)
STEPS |
Applicant / Client |
Service Provider / Activities |
Duration of Activity |
Person In Charge |
Fees |
Forms |
| 1 | Present Application Form with assessment of bill of materials | Accept payment and issude Official Receipt(OR). (Verify the total amount). | 5 minutes | Utilities / Customer Service Assistant C or D | Amount in the Application Form | None |
Payment : Field of Collector (Water Bill)
STEPS |
Applicant / Client |
Service Provider / Activities |
Duration of Activity |
Person In Charge |
Fees |
Forms |
| 1 | Present Water Bill | Accept payment and issue Official Receipt(OR). (Verify the total amount). | 5 minutes | Field Collector | Amount in the Water Bill or Partial Payment. | None |
Schedule of Availability of Service: Monday – Friday (8:00AM to 5:00PM) No Noon Break.
Saturday and Sunday for Mainline Leak only if needed.
Who may avail of the service: All concessionaires / Service Connection
What are the requirements: Water Bill
Duration: Mainline and Service Line Leaks – both 2 days and 45 minutes
How to avail the Service:
MAIN LINE LEAKS
STEPS |
Applicant/Client |
Service Provider/Activities |
Duration of Activity |
Persons In Charge |
Fees |
Forms |
| 1 | Report the main leak | Record and encode the location/information of leak | 5 minutes | Customer Service Assistant C or D | None | None |
| 2 | Conduct Inspection | 30 minutes | Maintenance Team | None | None | |
| 3 | Issue Materials | 10 minutes | Storekeeper | None | None | |
| 4 | Repair | 2 days | Maintenance Team | None | None |
SERVICE LINE LEAKS
STEPS |
Applicant / Client |
Service Provider/Activities |
Duration of Activity |
Person In Charge |
Fees |
Forms |
| 1 | Report the service line leak | Record and encode the location/information of leak | 5 minutes | Customer Service Assistant C or D | None | None |
| 2 | Conduct Inspection | 30 minutes | Maintenance Team | None | None | |
| 3 | Issue Materials | 10 minutes | Storekeeper | None | None | |
| 4 | Repair | 2 days | Maintenance Team | None | None |
Schedule of vailability of Service: Monday – Friday (8:00AM to 5:00PM) No Noon Break.
Saturday and Sunday for Mainline Leak only if needed
Who may avail of the service: Active / Regular Concessionaires
What are the requirements: Water Bill Receipt
Duration: 65 minutes
How to avail of the Service
METER LEAKS (Above the Ground)
STEPS |
Applicant/Client |
Service Provider / Activities |
Duration of Activity |
Person In Charge |
Fees |
Form |
| 1 | Report the meter leak | Record and encode the location/information of meter leak (Above the Ground) | 5 minutes | Customer Service Assistant C or D | None | None |
| 2 | Conduct Inspection | 30 minutes | Maintenance Team | None | None | |
| 3 | Wait for the schedule | Repair | 30 minutes | Maintenance Team | None | None |
Schedule of vailability of Service: Monday – Friday (8:00AM to 5:00PM) No Noon Break.
Saturday and Sunday for Mainline Leak only if needed
Who may avail of the service: Active / Regular Concessionaires
What are the requirements: Water Bill Receipt
Duration: 4 hrs and 35 minutes
How to avail of the Service
METER LEAKS (Underground)
STEPS |
Applicant/Client |
Service Provider/Activities |
Duration of Activity |
Person In Charge |
Fees |
Forms |
| 1 | Report | Give information | 5 minutes | Customer Service Assistant C or D | None | None |
| 2 | Conduct Inspection | 30 minutes | Maintenance Team | None | None | |
| 3 | Wait for schedule | Repair | 4 hours | Maintenance Team | None | None |
| END OF TRANSACTION (4 hours and 35 minutes) | ||||||
Schedule of vailability of Service: Monday – Friday (8:00AM to 5:00PM) No Noon Break.
Who may avail of the service: Active / Regular Concessionaires
What are the requirements: Water Bill Receipt
Duration: 2 days and 5 minutes
How to avail of the Service
Request for Repairs Low Pressure
STEPS |
Applicant/Client |
Service Provider / Activities |
Duration of Activity |
Person In Charge |
Fees |
Form |
| 1 | Report | Give Information | 5 minutes | Customer Service Assistant C or D | None | Maintenance & Inspection Order |
| 2 | Wait for schedule | Inspection and Repair | 2 days | Production Team | None | Maintenance & Inspection Order |
| END OF TRANSACTION (2 days and 5 minutes) | ||||||
Schedule of vailability of Service: Monday – Friday (8:00AM to 5:00PM) No Noon Break
Who may avail of the service: Active / Regular Concessionaires
What are the requirements: Water Bill Receipt
Duration: 35 minutes
How to avail of the Service
REQUEST FOR INSPECTION HIGH CONSUMPTION
| STEPS | Applicant/Client | Service Provider/Activities | Duration of Activity | Person In Charge | Fees | Form |
| 1 | Report | Give Information | 5 minutes | Customer Service | None | Maintenance & Inspection Order |
| 2 | Conduct Inspection | 30 minutes | Maintenance Team | None | Maintenance & Inspection Order | |
| END OF TRANSACTION (TOTAL = 35 minutes) | ||||||
Schedule of vailability of Service: Monday – Friday (8:00AM to 12:00NN) and 1:00PM to 5:00PM
Saturday and Sunday for Mainline Leak only if needed
Who may avail of the service: Active / Regular Concessionaires
What are the requirements: None
Duration: 5 hours
How to avail of the Service
RESTORATION OF WATER SERVICE DUE TO INTERRUPTIONS
STEP |
Applicant |
Service Provider/Activities |
Duration of Activity |
Person In Charge |
Fees |
Forms |
| 1 |
Report or Call the BLWD Hotlines: Globe:09361586991 Sun:09335746839 Smart:09198359307 |
Water Service Interruptions due to Brownout, Typhoon and Floods | 5 Hours | Production and Water Quality Division | None |
Call BLWD Hotlines Report or Call the BLWD Hotlines: Globe:09361586991 Sun:09335746839 Smart:09198359307 |