Citizens Charter

Types of Frontline Services

Fees

Forms

Duration of Activity 

Person In Charge

I. New Connection Php 2,000.00 + materials Application Form 2 hours and 25 minutes Utilities/Customer Service Assistant C or D
II. Reconnection Php 100.00 18 minutes Utilities/Customer Service Assistant C or D
III. Disconnection of Meter None Disconnection Order 20 minutes Maintenance Man

IV. Payment of Water Bill

a.) Accept payment and issue Offical Receipt(OR) (Verify the name of the Concessionaire in the computer to look at the exact amount to be paid)

Amount in the Water Bill or Partial Amount None 5 minutes Utilities/Customer Service Assistant C or D
b.) Non-water bill (bill of materials etc.) Amount in the application form None 5 minutes Utilities/Customer Service Assistant C or D

V. Request of Service Line/Mainline

1.) Leaks

a. Service Line/Main Line

b. Meter Leak (Above the Ground)

c. Meter Leak (Below the Ground)

Variable Maintenance Order

 

 

2 days and 45 minutes

65 minutes

4 hours and 35 minutes

Maintenance Man
2.) Low Pressure Variable Maintenance Order 2 days and 5 minutes Production Staff
3.) High Consumption Variable Maintenance Order 50 minutes Production Staff

 

Availability of Service:                 Monday – Friday (8:00AM to 5:00PM) No Noon Break.

Who may avail of the service:   All concessionaire within the service area of Balanga Water District, Balanga City, Bataan.

What are the requirements:     Barangay permit (if road crossing / road excavation, others) if necessary Water Bill of nearest neighbor with active                                                                                               connections Sketch of Location / Community Tax Certificate / Identification Card.

Duration:                                      2hrs and 26 minutes (excluding installation of new connection).

New Water Service Connection

Steps
Applicant/Client
Service Provider/Activities
Duration of Activity
Person In Charge
Fees/Requirements
Forms
1 Submit filled-up Application Form and complete requirements Check all information of the applicant including the sketch going to the residence / location. 3 minutes Utilities/Customer Service Assistant C or D None Application Form
2 Pay the application fee Accept payment and issue Official Receipt. 5 minutes Utilities/Customer Service Assistant C or D Application fee Php50.00 None
Forward the application form to the Maintenance Department and schedule the conduct of inspection. 3 minutes Water / Sewage Maintenance Man C or D None None
Inspection, preparation of bill of materials and computation of cost. A day after the application  (2 hours and  3 minutes) Water / Sewage Maintenance Man C or D None None
3 Pay bill of materials and other charges Accept payment and issue Official Receipt 5 minutes Utilities/Customer Service Assistant C or D

Service Fee Php 400.00

Meter Maintenance Fee Php 1,000.00

Tapping Fee Php 550.00 + materials

None
4 Sign Contract

a.) Explain terms and condition of the contract.

b.) Prepare Maintenance Order for metering.

7 minutes Utilities/Customer Service Assistant C or D None None
END OF TRANSACTION (TOTAL = 2 hours and 26 minutes)

 

Availability of Service:                  Monday – Friday (8:00AM to 5:00PM) No Noon Break.

Who may avail of the service:   1.)  All concessionaire from our the service area

                                                           2.) All Concessionaires with service connection under BLWD.

What are the requirements:      1.) Original Oficial Receipt / Collector Receipt and Full Payment of Water Bill.

                                                            2.) Reconnection Fee of Php 100.00

Duration:                                         15 minutes

 

Steps
Applicant / Client
Service Provider / Activities
Duration of Activity
Person In Charge
Fees / Requirements
Forms
1 Request for reconnection at the public Assistance and Complaints Desk (PACD). Verify for outstanding balances. 5 minutes Utilities/Customer Service Assistant C or D None None
2 Pay outstanding balances and reconnection fee. Accept payment and issue Official Receipt (OR). 5 minutes Utilities/Customer Service Assistant C or D Php 100.00 + outstanding balance (if any) None
3 Present Official Receipt (OR) to public Assistance and Complaints Desk (PACD).

a.) Prepare Maintenance Order for reconnection.

 

5 minutes Utilities/Customer Service Assistant C or D None None
END OF TRANSACTION (15 minutes)

 

Schedule of  Availability of Service:           Monday – Friday (8:00AM to 5:00PM) No Noon Break. Saturday 8:00AM – 12:00NN

Who may avail of the service:                        Active / Regular Concessionaires

What are the requirements:                           Water Bill Receipt

Duration:                                                                 15 minutes

How to avail of the Service

VOLUNTARY DISCONNECTION OF METER

STEPS
Applicant Client
Service Provider / Activities
Duration of Activity
Person In Charge
Fees
Forms
1 Present Water Bill Receipt Check the water bill outstanding balance 5 minutes Utilities/Customer Service Asst. C None Disconnection Order
2 Pay the Water Bill(outstanding balance)

Accept Payment and Issue O.R.

 

Prepare Maintenance Order

10 minutes

Utilities/Customer Service Asst. C

Utilities/Customer Service Asst. D

None None
END OF TRANSACTION (Total = 15 minutes)

Schedule of Availability of Service:      Monday – Friday (8:00AM to 5:00PM) No Noon Break.

                                                                       Saturday (8:00AM – 12:00NN)

Who may avail of the service:              Concessionaires of Balanga Water District

What are the requirements:                1.) Water Bill

                                                                      2.) Client with no Water Bill (request the office collector to search his/her name on the computer in order to know  the                                                                                            amount to be paid ).

Duration:                                                   5 minutes per concessionaire

How to avail the service:

STEPS
Applicant / Client
Service Provider/Activities
Duration of Activity
Person In Charge
Fees / Requirements
Forms
1 Present Water Bill(If no Water Bill, inform the office collector your name or account number) Accept payment and issue Official Receipt(OR) (Verify the name of the concessionaire in the computer to look at the exact amount to be paid) 5 minutes Utilities/Customer Service Assistant C or D Amount in the Water Bill or partial Payment None
END OF TRANSACTION (5 minutes)

 

Payment of Office Collection (Non-Water Bill)
STEPS
Applicant / Client
Service Provider / Activities
Duration of Activity
Person In Charge
Fees
Forms
1 Present Application Form with assessment of bill of materials Accept payment and issude Official Receipt(OR). (Verify the total amount). 5 minutes Utilities / Customer Service Assistant C or D Amount in the Application Form None

 

Payment : Field of Collector (Water Bill)

STEPS
Applicant / Client
Service Provider / Activities
Duration of Activity
Person In Charge
Fees
Forms
1 Present Water Bill Accept payment and issue Official Receipt(OR). (Verify the total amount). 5 minutes Field Collector Amount in the Water Bill or Partial Payment. None

Schedule of Availability of Service:      Monday – Friday (8:00AM to 5:00PM) No Noon Break.

                                                                        Saturday and Sunday for Mainline Leak only if needed.

Who may avail of the service:                All concessionaires / Service Connection

What are the requirements:                  Water Bill

Duration:                                                     Mainline and Service Line Leaks – both 2 days and 45 minutes

How to avail the Service:

MAIN LINE LEAKS
STEPS
Applicant/Client
Service Provider/Activities
Duration of Activity
Persons In Charge
Fees
Forms
1 Report the main leak Record and encode the location/information of leak 5 minutes Customer Service Assistant C or D None None
2 Conduct Inspection 30 minutes Maintenance Team None None
3 Issue Materials 10 minutes Storekeeper None None
4 Repair 2 days Maintenance Team None None

 

SERVICE LINE LEAKS
STEPS
Applicant / Client
Service Provider/Activities
Duration of Activity
Person In Charge
Fees
Forms
1 Report the service line leak Record and encode the location/information of leak 5 minutes Customer Service Assistant C or D None None
2 Conduct Inspection 30 minutes Maintenance Team None None
3 Issue Materials 10 minutes Storekeeper None None
4 Repair 2 days Maintenance Team None None

Schedule of vailability of Service:          Monday – Friday (8:00AM to 5:00PM) No Noon Break.

                                                                         Saturday and Sunday for Mainline Leak only if needed

Who may avail of the service:                Active / Regular Concessionaires

What are the requirements:                  Water Bill Receipt

Duration:                                                     65 minutes

How to avail of the Service

METER LEAKS (Above the Ground)
STEPS
Applicant/Client
Service Provider / Activities
Duration of Activity
Person In Charge
Fees
Form
1 Report the meter leak Record and encode the location/information of meter leak (Above the Ground) 5 minutes Customer Service Assistant C or D None None
2 Conduct Inspection 30 minutes Maintenance Team None None
3 Wait for the schedule Repair 30 minutes Maintenance Team None None

Schedule of vailability of Service:          Monday – Friday (8:00AM to 5:00PM) No Noon Break.

                                                                         Saturday and Sunday for Mainline Leak only if needed

Who may avail of the service:                 Active / Regular Concessionaires

What are the requirements:                   Water Bill Receipt

Duration:                                                      4 hrs and 35 minutes

How to avail of the Service 

METER LEAKS (Underground)
STEPS
Applicant/Client
Service Provider/Activities
Duration of Activity
Person In Charge
Fees
Forms
1 Report Give information 5 minutes Customer Service Assistant C or D None None
2 Conduct Inspection 30 minutes Maintenance Team None None
3 Wait for schedule Repair 4 hours Maintenance Team None None
END OF TRANSACTION (4 hours and 35 minutes)

Schedule of vailability of Service:          Monday – Friday (8:00AM to 5:00PM) No Noon Break.

Who may avail of the service:                Active / Regular Concessionaires

What are the requirements:                  Water Bill Receipt

Duration:                                                     2 days and 5 minutes

How to avail of the Service

Request for Repairs Low Pressure
STEPS
Applicant/Client
Service Provider / Activities
Duration of Activity
Person In Charge
Fees
Form
1 Report Give Information 5 minutes Customer Service Assistant C or D None Maintenance & Inspection Order
2 Wait for schedule Inspection and Repair 2 days Production Team None Maintenance & Inspection Order
END OF TRANSACTION (2 days and 5 minutes)

Schedule of vailability of Service:          Monday – Friday (8:00AM to 5:00PM) No Noon Break

Who may avail of the service:                 Active / Regular Concessionaires

What are the requirements:                    Water Bill Receipt

Duration:                                                        35 minutes

How to avail of the Service

REQUEST FOR INSPECTION HIGH CONSUMPTION
STEPS Applicant/Client Service Provider/Activities Duration of Activity Person In Charge Fees Form
1 Report Give Information 5 minutes Customer Service None Maintenance & Inspection Order
2 Conduct Inspection 30 minutes Maintenance Team None Maintenance & Inspection Order
END OF TRANSACTION (TOTAL = 35 minutes)

Schedule of vailability of Service:          Monday – Friday (8:00AM to 12:00NN) and 1:00PM to 5:00PM

                                                                         Saturday and Sunday for Mainline Leak only if needed

Who may avail of the service:                 Active / Regular Concessionaires

What are the requirements:                   None

Duration:                                                       5 hours

How to avail of the Service

RESTORATION OF WATER SERVICE DUE TO INTERRUPTIONS
STEP
Applicant
Service Provider/Activities
Duration of Activity
Person In Charge
Fees
Forms
1

Report or Call the BLWD Hotlines:

Globe:09361586991

Sun:09335746839

Smart:09198359307

Water Service Interruptions due to Brownout, Typhoon and Floods 5 Hours Production and Water Quality Division None

Call BLWD Hotlines

Report or Call the BLWD Hotlines:

Globe:09361586991

Sun:09335746839

Smart:09198359307

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